Shipping & Returns
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Shipping & Returns
10$ Shipping Restrictions:
Our 10$ shipping offer applies to all of our standard products except for 2.5kg spools. The 10$ shipping offer applies to orders up to 6 units, additional shipping charges may be applies for larger orders.
Bulk Shipping and Orders:
Please contact us directly by email at email@example.com for bulk inquiries and quotes.
Except as otherwise noted, every product purchased at Wolfworks 3D has a 30-day return policy. If an item is faulty, you may return or exchange it within 30 days of receipt. After 30 days from receipt, returns will not be accepted. Returns of non-faulty items are subject to a 15% restocking fee must be returned unopened and unused.
All return shipping costs are the responsibility of the customer.
You must obtain a Returned Merchandise Authorization (RMA) before returning an item by contacting support via e-mail. When returning an item for an exchange, the returned item must be received by Wolfworks 3D before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.
Refunds will be issued in the original form of payment. If for any reason we are unable to refund to the original form of payment, refunds will be issued in the form of store credit.
Orders that are cancelled by the customer after they have shipped may be returned to us for a refund minus any applicable shipping charges related to the cancelled order.
Wolfworks 3D is not responsible for any customs, duties, taxes, or import fees incurred in the shipment of items or replacement parts to other countries. If the customer elects to abandon their shipment in lieu of paying customs, taxes, or import fees on their order or returning the item(s) to us, no refund will be given.